Basic policy about the handling of personal information

Basic policy about the handling of personal information

1. Basic policy

Nippon Restaurant Enterprise (we say "us" as follows.) observes laws and ordinances about protection of personal information (it is information about living individual and says thing which authorized individual can distinguish by other descriptions on full name, the date of birth included in the information concerned.) and official regulations in the company and performs the acquisition of personal information to deal with in us and the use appropriately and manages personal information in security and the latest state and protects personal information by discarding appropriately.

2. Organization activity

  • (1) We observe laws and ordinances about personal information.
  • (2) We establish official regulations about the handling of personal information in the company and observe this.
  • (3) We check whether personal information is dealt with appropriately regularly and when we have problem, we are improved and instruct.
  • (4) We request our group companies, group, individual with business for cooperation for achievement of purpose of official regulations in the company.
  • (5) It is said that this basic policy is in condition to be able to read anytime by publishing in our website (URL http://www.nre.co.jp).

3. About the handling of personal information

We shall handle as follows unless it is admitted that we handle as exception about personal information by laws and ordinances.

(1) Maintenance of the system in the company
We place manager every personal information and perform appropriate management.
(2) The acquisition of personal information
We clarify the use purpose in the acquisition of personal information and acquire by appropriate method.
(3) The use of personal information
We strongly recognize importance of personal information protection in the use of personal information and use within the use purpose.
(4) Appropriate management of personal information
We carry out necessary safety measures in management of personal information.
(5) Respect for right of the person
When disclosure, correction, suspension were found about the information in deference to right of the person about personal information, we cope as far as it was established in laws and ordinances during rational period.
(6) Continuous improvement of the handling of personal information
In the handling of personal information, we try for the improvement continuously.

Concrete matter of the handling of personal information

We acquire professional necessary personal information to perform our duties smoothly, but deal with these personal information other than "about the handling of personal information" as follows.

1. Use purpose of personal information that we acquired from customer

We use personal information that we acquired from customer for the next purpose.

  • [retail business, hotel business, real estate lease business and other business (note 1)]
  • [1] For conduct of after-sale service of the conclusion of contract including offer of product, service and observance of a contract, management after contract and product, service that we provided
  • [2] For communication necessary for offer of product, service (include case to ask delivery to home suppliers for shipment such as products)
  • [3] For information for information about product, service and information about our other operation
  • [4] For new product, new service and software, system, facilities, examination such as apparatuses to provide these and development
  • [5] For request storing of rate about product, service and credit maintenance (include case to ask sale on credit companies for process of payment with credit cards)
  • [6] For market research or other research
  • [7] For business analysis
  • [8] For conduct such as prize, campaign
  • [9] For management after the conclusion of contract with business partner and observance of a contract and contract
  • [10] For activity about CSR (corporate social responsibility)
  • [11] We hear inquiry from customer and opinion and to reply
  • [12] For procedure about internship and open seminar holding
  • [13] For securing of security of customer and employee
  • [14] For maintenance management of our facility, facilities and apparatus and management of the use situation

In addition, we may provide personal information that we acquired with trust of duties as far as trust of duties is necessary earlier.

2. It is given third party of personal information that we acquired by customer

We do not provide personal information that we acquired from customer to third party unless we correspond to purpose that we listed in "use purpose of personal information that 1 acquired from customer" and any of the following without obtaining customer's consent beforehand.

  • (1) When it is based on laws and ordinances
  • (2) When it is necessary for protection of human life, body or property, and it is difficult for to with consent of customer
  • (3) When it is necessary for promotion of sanitary improvement or healthy upbringing of child in particular, and it is difficult that with consent of customer
  • (4) When it is necessary to cooperate for person who received engine of country or local public entity or the trust accomplishing office work to establish of laws and ordinances and might affect accomplishment of the office work concerned by obtaining customer's consent

3. The joint use of personal information

We may perform the joint use of personal data as follows as far as it is necessary for the achievement of use purpose.

(1) Item to use jointly

  • [1] Full name, address, phone number, the date of birth, sex, matters which member sent at the time of enrollment application such as E-Mail addresses and matter which we sent after the enrollment
  • [2] Matter about contract of enrollment day, customers such as numbers of member's card and JR East
  • [3] Use contents of JRE MALL site of member and information (including call contents) that we were able to know by inquiries over telephones
  • (2) Range of joint user

  • Group companies of JR East listed in securities report of JR East and JR East
  • ※About company using jointly, we actually post on the following page.
  • Range (PDF: 9.75KB) of joint user
  • (3) Use purpose

  • [1] To offer administration of JREMALL and point privilege.
  • [2] To perform market research based on the use situation such as JREMALL, product development.
  • [3] To confirm necessary communication and business contents in business to member.
  • [4] To perform registration of membership system that person using personal information based on JRE MALL Terms of Use jointly performs and maintenance.
  • [5] In purpose to run JREMALL, to perform offer to third party according to procedure of laws and ordinances.
  • [6] Follow each other purposes mentioned above, or for purpose in conjunction with these.
  • (4) Administrator of the joint use

  • East Japan Railway Company.

  • 4. Procedures such as disclosure of personal information

    We cope with laws and ordinances during rational period after having confirmed that you and person who had you report are the people when disclosure of your information is hoped for about personal information that we acquired as far as it was established. In addition, about request such as some disclosure, please pay fee.

    (1) Contents such as disclosure

    • [1] Notice (pay) of use purpose
    • [2] Disclosure (pay)
    • [3] Correction, addition of contents or deletion
    • [4] Stop of the use or removal
    • [5] Stop of offer to third party

    In addition, with stop of the use or removal, we hope that we have understanding and cooperation as we may not offer service along request reluctantly (about information holding based on laws and ordinances concerned, it may be still less accepted stop of the use or request of removal).

    (2) Request such as disclosure

    When request such as disclosure is done, you fill in matter necessary for bills (note 2) such as our predetermined disclosure, and apply for documents (note 3) necessary to confirm that you and which had you report are the people and fee (note 4) by method that registered mail, simple registered mail, record of delivery including delivery record mail remain after enclosure to the next address.

    Please note that it is not accepted request (we include when we come over directly) such as disclosure not to depend on this method.

    In addition, when there are defects in mentions of bill such as disclosure and when we cannot confirm that you and which had you report are the people, we contact so and guide re-request, but when there is not re-request, request such as disclosure copes as thing which there was not after the notification after two weeks and do not return fee either.

    [address of request such as disclosure]
    〒The twelfth floor of 110-0016 1-30-7, Taitou, Taitou-ku, Tokyo Akihabara eye mark building
    Nippon Restaurant Enterprise general affairs department personal information-response window

    (3) Notice method of result of request such as disclosure

    To one (name and address of claimer listed in bills such as disclosure) that had you report, we notify by mail (person-limited receipt mail of Japan Post) by letter. In addition, we add the reason and notify in any of (note 5) when we do not perform disclosure.
    In addition, please note that you may need the days before notice.

    (4) Use purpose of personal information that we acquired by request such as disclosure

    We use personal information that we acquired by request such as disclosure as far as it is necessary for procedures such as disclosure. In addition, we discard documents which had you submit appropriately.

    5. Reception counters such as complaints

    About complaint about personal information that we acquired and inquiry, please report to the next "customer service" by telephone, inquiry form or mail.

    Please note that it is not accepted acceptance (we include when we come over directly) such as complaints not to depend on this method.

    Personal information reception counter
    Address: The twelfth floor of 〒 110-0016 1-30-7, Taitou, Taitou-ku, Tokyo Akihabara eye mark building
    Nippon Restaurant Enterprise general affairs department personal information-response window
    Telephone: 03-5807-2370
    (reception desk: on weekdays for from 10:00 to 17:00)

    In addition, there is no our authorized personal information protection group to belong to now.

    (note 1) Other business

    In addition, it is all business to set of our certification of incorporation. For more details, please see company profile.

    (note 2) Acquisition methods of bill such as our predetermined disclosure

    Bill issues our predetermined disclosure by the next method.
    In addition, apply for full name, addresses of bill which is hoped for in the case of FAX number, mail which is hoped for in the case of grant being hoped for and FAX such as disclosure by FAX or mail postcard after mention when grant by FAX or mail is hoped for.
    Downloading of bill such as our website ... disclosure this [PDF/6KB]
    ・FAX: 03-5807-2480
    ・Mail: The twelfth floor of 〒 110-0016 1-30-7, Taitou, Taitou-ku, Tokyo Akihabara eye mark building
    Nippon Restaurant Enterprise general affairs department personal information-response window

    (note 3) Documents necessary to confirm that it is the person

    It is copying such as health insurance card, pension book, seal registration certificate.
    In addition, case except you, please enclose the next documents more one that had you report.
    ・In the case of minor or adult ward, customer is the legal representative
    Copy of documents which can confirm that there is the legal power of attorney including copy of a person's family register or adult guardianship entry certificate
    ・Agent where customer entrusted with disclosure about performing request
    Copy of proxy or documents which can confirm that there is the legal power of attorney including seal registration certificate (thing which sealed blank of the original within three months with registered seal from making day) of agent

    (note 4) Fee

    As you are expected to pay fee of 600 yen per one when request such as disclosure that there is a charge for is done, please enclose postage stamp for 600 yen or postal order.
    In addition, in the case of postal order, it costs post office predetermined fee separately.
    In addition, we do not repay the balance when fee is superabundant. When fee is short and when fee is not enclosed, I will inform so, but when there is not payment, it is decided after the notification after two weeks when I do not perform disclosure and does not return fee.

    (note 5) When we do not perform disclosure

    We do not perform disclosure in any of any of the following. In addition, we do not repay fee.

    [1] Notice of use purpose
    • Oh, when use purpose is clear
    • When we might spoil life, body, property or other right benefits of i person or third party
    • When we might spoil right of u company or fair profit
    • Oh, when it is necessary to cooperate for engine of country or local public entity accomplishing office work that laws and ordinances determine and might affect accomplishment of the office work concerned
    • When possession personal data affecting o request does not exist
    • When mosquito person requesting does not pay predetermined fee
    [2] Disclosure
    • Oh, when we might spoil life, body, property or other right benefits of person or third party
    • Is remarkable for appropriate conduct of duties of i company; when might affect
    • When we will violate laws and ordinances of cormorant and others
    • Oh, when special procedure is determined by rule of other laws and ordinances
    • When possession personal data affecting o request does not exist
    • When mosquito person requesting does not pay predetermined fee
    [3] Correction, addition or deletion
    • Oh, when contents of possession personal data are facts
    • When special procedure is determined by rule of laws and ordinances of i et al.
    • When, judging from use of cormorant purpose, corrections are not necessary
    [4] stop of the use or removal
    • Oh, when we handle as far as it is necessary for the achievement of use purpose that we identified beforehand (including case more than limits necessary to correct violation)
    • When we acquire by method that i is appropriate (including case more than limits necessary to correct violation)
    • When we need cormorant a large amount of expense and it is difficult to perform stop of the use or removal, stop of offer and takes measures that you should take place of this necessary to protect right profit of the person
    [5] Stop of third party offer
    • Oh, when we provide with the approval of the person beforehand
    • When it is based on i laws and ordinances
    • When it is necessary for protection of u human life, body or property, and it is difficult for to with consent of the person
    • Oh, when it is necessary for promotion of sanitary improvement or healthy upbringing of child in particular, and it is difficult that with consent of the person
    • When we might affect accomplishment of the office work concerned by it being necessary to cooperate for person who received engine of o country or local public entity or the trust accomplishing office work that laws and ordinances establish, and obtaining the person's consent
    • When we need mosquito a large amount of expense and it is difficult to perform stop of the use or removal, stop of offer and takes measures that you should take place of this necessary to protect right profit of the person

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